FIVE KEY GOALS FOR CUSTOMER SERVICE – All Hills Basketball Association staff and Hills Basketball Executive Committee members must strive to meet the needs of our customers in a professional and ethical manner with courteous and efficient service.
- treat all customers with respect and courtesy
- listen to what customers have to say and determine the exact nature of the request
- respond to customer enquiries promptly and efficiently
- act with integrity and honesty when dealing with customers
- provide relevant and timely feedback to the customer
Click here to view full HBA Customer Service Policy.