Click on YouTube link for a quick overview. 

FIVE KEY GOALS FOR CUSTOMER SERVICE  – All Hills Basketball Association staff and Hills Basketball Executive Committee members must strive to meet the needs of our customers in a professional and ethical manner with courteous and efficient service. 

1. treat all customers with respect and courtesy
2. listen to what customers have to say and determine the exact nature of the request
3. respond to customer enquiries promptly and efficiently
4. act with integrity and honesty when dealing with customers
5. provide relevant and timely feedback to the customer

Click here to view full HBA Customer Service Policy.