Checklist – Rep Supervisor – SENIORS

RESPONSIBILITIES

• Supervisors’ arrival time must be 1 ½ hrs prior to public arrival (Min 2 people)

OPENING STADIUM (MAY NOT BE NEEDED FOR SENIORS)

• To unlock the sliding door, use key in the lock pictured and turn to the right
• Proceed to office area. If locked, use key to open. The keypad is located on the wall opposite the door, above the printer. The security system should say ARMED. Key in your individual code and select ‘OFF’ If you have done this correctly, the security system will say DISARMED. If you do this incorrectly, or take too long, the alarm will go off. If you make this mistake, you can put it in correctly to stop the alarm.
• Directly opposite the alarm keypad, on the right-hand side of the door, is the lighting control system. Use the stylus to tap on the screen. Then put the code TBA (by Manager) in to the keypad that appears and select OK. you can then use the system to control which lights to turn on and scoreboards if you need them. Please note that if you plan to use central timing, Court 1 and 2 are connected and must be on for this to work.
• When you are opening the facility for customers, unlock the sliding doors by turning the key to AUTO in the lock to the left of the door.

DAY PROCEDURE

• Supervisors to mic up (if available re: Local Comp)
• Meeting to make sure that we are ready to go and disburse jobs/monitor day
• Supervisor to make sure all games begin on time
• Supervisors to set up balustrade at the top of the stairs for the Live Stream Operator. Balustrades are located near the First Aid room.
• Supervisors to go to the Rep cupboard to get equipment out (shot clocks, paddles, Live Stream computer, statistics computer & skirts for the announcer table, door table and statistics/Scoretable table, representative box, board on wheels, Australian Flag.
• Supervisors to have IPADS for the Statistician available and charged in backroom.
• Shot clocks, Foul board, Paddles, to be placed on benches where games are taking place. Mindful that local competition may still be in progress.
• Tables to be placed at door for doorperson, in the foyer leading into Court 1 and 2 for players to sign on
• Towels to be available at each game bench.

SHOW COURT (Court 1) SET UP

• Lounges, tables and esky to be taken out of storage underneath main Grandstand.
• Lounges and esky to be placed on the floor in the middle of Grandstand.
• Place court announcer table end court 2 ready for set up.
• Table for Statistician/Scoretable to be available in foyer ready for set up.
• Sign on sheets/pens on table for the players to sign on (must be 1 hour prior to commencement) of first game.
• Laminate boards in A4 frames to be placed in front of sign on sheet so players aware of their sign on sheet
• Bathrooms to be locked from Courts 3 – 6 so no entry can be made onto Courts 1 and 2.
• Bathroom signage to be placed on bathrooms door advising of where bathrooms are located throughout the stadium.
• Roller door at end of Court 2 and 6 to be locked.
• Allocation of Change Rooms (Signage to be placed on appropriate doors)
• Floor Wiping mops to be taken from laundry and placed at both ends of Court 1.
• Door float and money box to be taken out of Safe and set up at entry station with EFTPOS machine (as per HH-Guide POS)
• Supervisor float out of safe, as per HH Guide (POS) in Next Gen.
• Entry fee board to be placed on door table
• Doorkeeper will commence taking entry fees as per fee schedule. Wear a T (new) get in free
• Games and Courts to be written on the whiteboard
• At conclusion of local competition and possibly after 1st Youth game on (Court 1), prepare Court 1 for Waratah games.
• Scorebench and players bench to be relocated in between Courts 1 and 2 (facing Grandstand).
• Scorebench equipment to be set and ready for use.
• All spectators’ seats to be removed from Court 2 and placed against the walls on Court 2.
• Court 2 lights off to be turned off. Court 2 to be used as a buffer court. Rings to be unavailable to the public.
• At conclusion of games on Court 1, all benches, seating and equipment to be returned to original positions.
• All towels to be placed in laundry together with mop heads for washing.
• Lounges, tables and esky to be returned to storage as per original position.
• Supervisors to return balustrade from top of stairs and store at original location.
• Supervisors to return all Representative equipment (shot clocks, paddles, live stream computer, statistics computers, headsets & game clocks), representative box, bench trolleys and Australian Flag to original location.
• Supervisor must manage the function room ie: setup, clean up, lock up.

RESPONSIBILITIES OF DOOR KEEPER

• Primarily to take Door Fees.
• Log on to computers on completion of local comp in booth.
• Supervisor float for POS terminal as per HH-Guide.
• Doorkeeper continues taking fees as well as Customer Service.
• If customer que is minimal doorkeeper should have the ability to sell merchandise and use NG – sales (as per HH Guide).
• If unable to serve Customer, two-way radio should be used and a supervisor called.
• Doorkeeper should be aware of cash holding and if time permits bank takings into NG – sales (as per HH guide).
• If time permits doorkeeper must have the ability to process Statistician / Scoretable pays as per NG (as per HH guide).
• Doorkeeper must have knowledge of end of day balancing of terminal as per NG (as per HH guide)

RESPONSIBILITIES OF SUPERVISORS

• Supervisor to collect Representative Box and Documentation from the Representative Department.
• At the beginning of each game and each time slot, supervisor to meet and greet officials and make sure all players have signed on.
• Welcome performers and singers upon arrival.
• Ensure Waratah Games are run as per NSW Waratah procedures (kept in Black Rep Box).
• Ensure Senior Waratah Games run to Waratah League Running sheet (Hard copy kept in Rep Black Box).
• Game Management Customer Service (as per HH guide).
• Game Management First Aid (as per HH guide).
• Game Management Zero tolerance (as per HH guide).
• Game Management Conflict Resolution (as per HH guide)
• Game Management Emergency (as per HH guide)
• Game Management COVID PLAN (as per HH guide)
• Supervisors to walk the courts, manage the spectators/behaviour whilst games in progress
• Courtside scorers email end of game results to supervisor email
• At conclusion of games, Supervisor to message BNSW with game result
• Supervisor to retain all original documentation
• All original documentation to forwarded by fax to BNSW, Representative Manager and HILLS BA CEO at the conclusion of the night.
• All original documentation to be placed on Representative Managers desk.
• Incident report form to be faxed at the conclusion of the night, behind the appropriate sign on sheet (if required) as per BNSW procedure in Rep box.
• Courtside documents, sign on and result sheet are required to be mailed to BNSW on Monday after the weekend’s games.
• Injury report to be taken to HILLS BA receptionist for follow up of player/association if required. 

GAME DAY CUSTOMER SERVICE

• As per NG Customer Service HH Guide

GAME DAY CUSTOMER COMPLAINTS, ISSUES and COMPLIMENTS

• Complaints, issues and compliments to be emailed from Supervisor email to Representative Manager and CEO for disbursement.
• Issues to be handled as per NSW Representative procedure (kept in Rep Black Box)
• Game day Ejections to be handled as per NSW Representative procedure (kept in Rep Black Box)

 GAME DAY FIRST AID + FACILITY MANAGEMENT

• Ensure dirty laundry has been placed in the washing machine and turned on (Instructions on how to use machine in NG HH Guide)
• Ensure that tissues, paper towels and gloves that have blood on them are sealed in a sandwich bag, placed in the bin in the First Aid Room and notify the appropriate people.
• Ensure the Stadium is secure (check fire exits and courtyard doors) and alarm activated at the conclusion of the night. Staff should leave the stadium together as per lockup NG HH Guide Policy.